Goal Oriented Evaluation Model In ISO 9001: 2008 Quality Management System Education

Fory Armin Nawai, Abdul Rahmat


This study aims to determine the ISO 9001: 2008 Quality Management System in the field of education services in Indonesia. The method used is S- study evaluation with quantitative descriptive type by using the goal oriented evaluation model. Data collection techniques using questionnaires. The results of this study show quality management ISO 9001: 2008 in education services that are in the good category. In the ISO 9001: 2008 Quality Management system in services Students are expected to continue to increase their efforts in providing services to students to be even better, especially in the provision of facilities and infrastructures in schools. In Parental services, it is expected to continue to improve cooperation with all School parties and parents of students especially in the service of their students such as general guidance given jointly to students who are not problematic. In the Community service system, it is expected to continue to improve cooperation with all parties. The school and the community around the school especially further increase the friendliness of the school to the community. For further researchers It is expected that in the future it can be used as one of the data sources for further research and further research is conducted which leads to the evaluation of aspects of service in the world of work.


Evaluation; Quality Management System; ISO Standard

Full Text:



Arcaro, S. Jerome .(2006), Quality Based Education, Principles of Formulation and Implementation Procedures. Translator: Yosal Iriantara. Yogyakarta: Student Library.

Armstrong, G. & Kotler, P. (1996), Principles of Marketing (seventh edn.), Prentice Hall, India

Arikunto, Suharsimi. (2012). Research Procedures A Practice Approach. Jakarta: Rineka Cipta

National ISO 9001-2008 national standard body (online) is accessed Http: // SNIISO9001: 2008 /

National Standardization Agency 2005.SNI.06-6989.35-2005: Water and Waste-How to test Aluminum Content (Al) with Atomic Absorption Spectrophotometer (AAS)

Bateman, Thomas S. Snell A. Scott. (2008). Leadership Management and collaboration in a competitive world. Jakarta: Salemba Empat.

Dadang Suhardan et al. (2009). Management of education. Bandung. Alfabeta

Danim, Sudarman. (2003). Education system renewal agenda, Yogyakarta: Student Library

Edward Sallis .(2006). Total Quality Management In Education, Translation of Ahmad Ali Riyadi and F ahrurrozi, Yogyakarta: IRCiSoD

Gaspersz, Vincent . (2002) . Total Business Management in the Era of Globalization. Jakarta: Main Gramedia Library.

Gaspersz, vincent . (2006). ISO 9001: 2000 and continual quality improvement. Jakarta: Gramedia

Hadi, Soedomo. (2003). Education (An Introduction). Surakarta: UNS Press

Hanoum, M. Arline. 2000. Benefits of Implementing an Environmental Management System ISO 14001 at PT. Pupuk Kujang, Cikampek, West Java. Thesis. Faculty of Agriculture, Bogor Agricultural University

Husaini, Usman .(2006). Management theory, practice and educational research, Jakarta: Earth alphabet

Koto ES. (2012). Complete Guide to the FSSC 22000 / ISO 2000 Food Safety Management System. Jakarta (ID): REI.

L. Daft, Richard. (2010). New Era of Management. Jakarta: Salemba Publisher

Leonard Rutman, Evaluation Research Methodology (New Delhi: Sage Publishing India PUT Ltd, 2 ed, 1984), h. 122

Nasution, MN. (2001). Integrated Quality Management (Total Quality Management). Jakarta: PT Ghalia Indonesia.

Nur nasution .(2005). Integrated quality management. Bogor: Indonesian ghalia publisher.

Prabowo, Segeng. Listyo .(2009). Implementation of the ISO 9001: 2008 Quality Management System at Universities (IWA-2 Guidelines). Malang: UIN-Malang press.

Prayudhi, Azwar. (2009). Benefits of ISO 14001 International Standard Certification for Plantation Companies (Case of PT. BSP Kisaran, North Sumatra). Faculty of Agriculture, Institute of Bogor.

Purwadarminto. (1990). General Dictionary of Indonesian. Jakarta. Balai Pustaka .

Rahmawati Diana. (2013). Analysis of Factors Affecting Student Satisfaction. Economia Journal, Volume 9, Number 1. Page 54

Robert O. Brinkerhoff et al. Evaluation A Practutioner's Program Guide For Trainers and Educators (Boston: Kluwer Nijhoff Publishing, 1983), p.11

Rosiana Sari F. (2005). "Parents' Perceptions of Badminton Athletes Against the Quality of Pratama Yogyakarta Badminton Club Services." Thesis. Yogyakarta: FIK Yogyakarta State University.

Sallis, Edward. (2006). Total quality management in education (integrated quality management education). Translators, Ahmad Ali Riyadi and Fahrurrozi. Jogjakarta: IRCiSoD

Sallis, Edward. (2011). Integrated Quality Management of Education. Jogjakarta: IRCiSoD Publisher

Certificate of ISO. (2018). Approach process in ISO 9001: 2008 (online) (http://sgraduate-iso.com/pendekat-proses, accessed on July 22, 2018)

Suandi, Rudi. (2003), ISO 9000: 2000 Quality Management System Implementation to achieve TQM. Jakarta, PPM

Sugiyono . (2010). Educational Research Methods: Quantitative, Qualitative and R & D Approaches, Bandung: Alfabeta

Sugiyono .2013. Management Research Methods. Bandung: Alfabeta

Tirtasujana. (2008). Revealing the Relationship Between Iso 22000 and ISO 9001. (online), (http://tirtasujana.com accessed on 22 July 2018)

Tjiptono, Fandy, Diana Anastasia . (2003). Total Quality Management. Jogyakarta: ANDI

Van den Berghe .W. (2011). A application of ISO 9000 standards to education and training. Vocational Training European Journal, 15, 20-28.

Wahjo, Sumojo. (1999). Principal Leadership, Theoretical Review and the Problems, Jakarta: Raja Grafindo Persada

Wahyusumidjo . (2004). Leadership In Theory And Engineering , jakarta: PT Harapan Masa PGRI

Wiryodiningrat, Prijono. (1997). ISO 9000 For Contractors, Jakarta. : Gramedia

DOI: https://doi.org/10.30874/comdev.2018.62


  • There are currently no refbacks.

Copyright (c) 2018 Fory Armin Nawai, Abdul Rahmat

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Lihat Statistik Jurnal Obsesi
View MyStat

Creative Commons License
Proceeding of Community Development is licensed under a Creative Commons Attribution 4.0 International License.

Google ScholarCrossref